Policies / FAQs
Return Policy
Account & Receipt Requirements:
• All returns require a customer account
• If you don't have an account, one will be created during the return process
• Original receipt must be presented
• All returns must be made within 14 days of purchase
• Originally applied coupons, promotions, frequent buyer discounts will be deducted from refund
Food and Treats:
• Unopened items: Refund within 14 days of purchase with receipt
• Opened items: 100% satisfaction guaranteed to the last bit in the bag
- Original packaging must be presented
- Store credit issued for quality issues
• Perishable items (raw/frozen): Must be reported within 24 hours of delivery/purchase
Pet Toys:
• Not guaranteed as indestructible
• Defective toys: Returnable within 14 days with receipt
• Destroyed/damaged toys from pet use: Not returnable
• Unopened toys: Refund within 14 days with receipt
Collars, Leashes & Accessories:
• Must be returned with all original tags attached
• 20% restocking fee may be applied if tags are removed
• Must be in original condition
Supplies and Equipment:
• New, unused items: Refund within 14 days with original packaging and receipt
• Used or opened items: Store credit may be issued at management discretion
Exceptions:
• Clearance items are final sale unless defective
• Pet-destroyed toys are not eligible for return or credit
• Specific products marked as non-returnable on register receipt
• 20% restocking fee may apply if return conditions are not met
• Return may be denied if conditions are not met
Return Process:
1. Contact us first:
• Phone: 732-938-4470
• Email: info@thehungrypuppy.com
2. For In-Store Returns:
• Bring item with receipt or customer account information
• Returns processed during store hours
3. For Online Orders:
• Pre-approval required before credit can be issued
• Follow email instructions for return process
Manufacturer Coupons
We accept in-date manufacturer coupons at the time of purchase. If you wish to use a coupon on your delivery, leave it for the driver to collect. We will issue a credit on your Hungry Puppy account which can be used on your next purchase or delivery.
Dogs Welcome
Yes! Leashed, non-aggressive dogs are welcome in our store.
If you bring your dog in for a visit be sure they get their picture taken by one of our associates before you leave! We feature the pictures on our Facebook page every Friday.
We accept cash, debit cards, as well as credit cards (Visa, MasterCard, Discover, American Express). Sorry we do not accept checks.
Volume Discounts
Dog/Cat: Applies only to non-sale, large food bag (biggest size available) and be purchased in 1 transaction. Must be same brand.
•Buy 3-4: Receive $1.00 off per bag
•Buy 5-9: Receive $1.50 off per bag
•Buy 10+: Receive $2.00 off per bag
Equine/Livestock: As of 1/1/19, there is no longer volume discount on Equine and Livestock feed
•Due to our new, low every day prices, there is no longer a volume discount program for Equine and Livestock feed
Product Catalog
Pricing Disclaimer: All prices on this web site are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, The Hungry Puppy has the right to refuse or cancel any orders placed for product listed at the incorrect price.
Privacy Policy
Effective: April 11, 2025
About Us
“We”, “us” or “our” means The Hungry Puppy Corporation, with its principal place of business located at 1288 State Route 33 Farmingdale NJ US 07727-3635.
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@thehungrypuppy.com.
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
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To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
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To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
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To provide you with information about the Services that you request from us or which we feel may interest you.
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To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
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To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
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To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
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To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
How We Share Your Personal Information?
We may share your personal information in the following ways:
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With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
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In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.
Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@thehungrypuppy.com.
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
The Hungry Puppy Corporation
1288 State Route 33
Farmingdale NJ US 07727-3635
info@thehungrypuppy.com
732-938-4470
SMS Messaging Terms & Conditions
The Hungry Puppy | 1288 State Route 33 Farmingdale NJ US 07727-3635
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Hungry Puppy. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Hungry Puppy. The Hungry Puppy reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Hungry Puppy also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Hungry Puppy again, just sign up as you did the first time and The Hungry Puppy will start sending messages to you again.
Info
For support regarding our services, email us at info@thehungrypuppy.com or, if supported, text "HELP" to 732-938-4470 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from The Hungry Puppy, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at info@thehungrypuppy.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please read above.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.